Política de reembolso
We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
To start a return, you can contact us at buenavidayr@gmail.com. Please note that returns will need to be sent to the following address: [INSERT RETURN ADDRESS]
If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
You can always contact us for any return question at buenavidayr@gmail.com.
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.
Unfortunately, we cannot accept returns on sale items or gift cards.
Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at buenavidayr@gmail.com.
We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
To start a return, you can contact us at buenavidayr@gmail.com. Please note that returns will need to be sent to the following address: [INSERT RETURN ADDRESS]
If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
You can always contact us for any return question at buenavidayr@gmail.com.
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.
Unfortunately, we cannot accept returns on sale items or gift cards.
Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at buenavidayr@gmail.com.
Política de Devoluciones, Reembolsos y Cancelaciones — Buena Vida
Última actualización: 13 de abril de 2026
En Buena Vida queremos ofrecer una experiencia de compra clara y transparente. Al realizar una compra en nuestra tienda, el cliente acepta las siguientes condiciones.
1. Cancelación de pedidos
El cliente puede solicitar la cancelación de su pedido dentro de los primeros 15 minutos después de realizar la compra.
Una vez transcurridos los 15 minutos, el pedido podrá haber comenzado su proceso de preparación o despacho y no podrá ser cancelado mediante esta política.
Para solicitar una cancelación, el cliente debe comunicarse con nuestro servicio de atención al cliente proporcionando su nombre, número de pedido y datos de contacto.
2. Solicitud de devolución y reembolso
El cliente dispone de un plazo máximo de 14 días calendario desde la fecha de compra para solicitar una devolución y reembolso, siempre que el producto cumpla con las condiciones establecidas en esta política.
Para solicitarlo, el cliente debe comunicarse con Buena Vida e indicar:
* Nombre del cliente.
* Número de pedido.
* Producto que desea devolver.
* Motivo de la devolución.
* Evidencia o fotografías del producto cuando sea necesario.
3. Condiciones para aceptar una devolución
Para que una devolución pueda ser aceptada, el producto deberá encontrarse en condiciones adecuadas para su devolución.
Por razones de higiene y seguridad, los productos de cuidado personal, cosméticos y productos para el cuidado de la piel que hayan sido abiertos, utilizados o manipulados no podrán ser devueltos, salvo que hayan llegado defectuosos, dañados o sean diferentes al producto solicitado.
4. Productos dañados, defectuosos o incorrectos
Si el cliente recibe un producto dañado, defectuoso o diferente al solicitado, deberá comunicarse con Buena Vida lo antes posible y proporcionar fotografías o información que permita verificar el inconveniente.
Después de verificar el caso, Buena Vida podrá ofrecer una solución correspondiente, que puede incluir reemplazo del producto o reembolso, según las circunstancias.
5. Reembolsos
Una vez aprobada una devolución, el reembolso se procesará utilizando el método de pago correspondiente, cuando sea técnicamente posible.
El tiempo necesario para que el dinero aparezca nuevamente en la cuenta del cliente puede depender de la entidad bancaria, compañía de tarjeta o proveedor de pagos utilizado.
6. Gastos de envío
Los gastos de envío relacionados con una devolución dependerán del motivo de la devolución y de las circunstancias particulares del pedido. Cuando el inconveniente sea responsabilidad de Buena Vida, se evaluará la solución correspondiente.
7. Contacto
Para solicitar una cancelación, devolución o reembolso, el cliente debe comunicarse con:
Buena Vida
Ubicación: Santo Domingo, República Dominicana
Teléfono: [AGREGAR NÚMERO DE TELÉFONO]
Correo electrónico: [AGREGAR CORREO ELECTRÓNICO]
Importante: Esta política debe publicarse de forma visible en la tienda antes de que el cliente complete su compra.